Privacy policy

Effective Date: Oct. 2024

At DLORE', we are committed to protecting your privacy and ensuring the security of any personal information you provide. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing information.

  • Purchase Information: Order details, product preferences, and transaction history.

  • Website Usage Data: Information collected through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on our site.

  • Customer Support Interactions: Information you provide when contacting customer service, including emails, chats, and phone calls.

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Transactions: To complete your purchases and provide you with product and service updates.

  • To Improve Our Services: To personalize your shopping experience, analyze website usage, and enhance our products and offerings.

  • To Communicate with You: To send promotional materials, respond to inquiries, and keep you informed about DLORE’s latest news, products, and initiatives.

  • For Sustainability and Charity Projects: To allow transparency in our sustainability efforts and showcase the impact of your purchases on our charity projects supporting workers' families and Children.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We may share data with third parties that help us manage orders, payments, shipping, and website functionality.

  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of DLORE', our customers, or others.

4. Your Rights and Choices

You have the right to:

  • Access Your Data: Request details about the personal information we hold about you.

  • Correct Your Data: Update or correct inaccurate information.

  • Delete Your Data: Request that we delete your personal information.

  • Opt-Out of Communications: Unsubscribe from promotional emails by following the instructions in the email.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control the use of cookies through your browser settings, but disabling them may limit your ability to use certain features on our site.

7. Children's Privacy

DLORE' does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

DLORE' Customer Support
Email: info@dlore.eco